Exchange or Returns

In order to retain our 100% hygiene policy we cannot accept returned Tights, Socks, Tutu's. These items are a "one off" purchase. The same applies to "Special Orders".
All postage for exchanged goods is to be paid by the customer.
We will only accept returned items within 7 days of receipt of your order, you may return any item for merchandise exchange or a credit card refund. Shipping is non-refundable. Please note that we can only process returns and refunds for items purchased from Dance2Xtreme.

Shoes must be returned unworn and in original unmarked box. Shoes that show signs of wear will not be accepted. Shoe boxes should not be damaged or have writing on them.  Please ensure you wrap the package securely. For your protection, we recommend that you use Insured Parcel Post for returning goods. Please include the Return Form that you received with your goods and a copy of your receipt.  Please send the package to the following address:

Dance2Xtreme
Returns Department 
PO Box 4234
Maidenhead 
Berks
SL60 1EU

Please allow 1-4 weeks for the processing of returns. We will notify you via e-mail of your exchange or credit card refund after we have completely processed the returned item.

Please Note: We can only refund shipping costs if the return is a result of our error. Fitting information is suggested as a guide and cannot be guaranteed. ALL TIGHTS, SOCKS, TUTUS and CLEARANCE ITEMS ARE FINAL SALES and we do not process returns for these items. Special Orders cannot be returned for any reason. For sanitary reasons, undergarments of any kind are not returnable. If you have a question about what falls into this category, please do not hesitate to contact us. Clothes must be returned with all tags intact. If any tags are missing, the merchandise will not be accepted. Thank you for your co-operation.

If you have any queries regarding the above please email us at info-dance2xtreme@o2.co.uk or via our contact page.

Shipping

After we have processed your payment, your goods will be despatched, delivery should be within 1-3 days. 

We aim to despatch all orders placed Monday - Friday on the same or next day. Orders placed late Friday or over the weekend will be processed on the Tuesday. 

Royal Mail 1st Class Recorded Signed For Delivery: we normally expect first class recorded delivery mail to be delivered within 1-3 days. This is not a guaranteed service though and may very occasionally take up to 7 days. As such we ask that you wait 10 working days before contacting us regarding undelivered orders.